You may change your ticket to a different date or time for the same event type as long as there is availability still remaining. You may not transfer your tickets to a different event type. For example a Fear Columbus Season ticket cannot be transferred to Blackout or Krampus. But you may move your date to any other date during the same season.
All ticket changes MUST be done online through our ticketing portal. We can not change tickets over the phone or via an email request. You can login to our online portal using the email you used to purchase tickets with. If you did not setup an account originally you will just click “forgot password” and you will be sent an email to setup your password.