Redeem Your Presale Voucher
Follow the steps below to redeem your tickets if you purchased a voucher code from Costco or our Discount Presale.
We recommend redeeming your tickets at least 48 hours before the date you would like to attend. This ensures the availability of tickets for that date.
Ticket Vouchers must be redeemed for a specific Date and Entry Time before you can attend. Presale Vouchers CAN NOT be taken directly to the event and used as tickets. Once you redeem your voucher, you will receive your official tickets with barcodes that can be scanned at the event.
- Locate your voucher codes
- Click “Buy Tickets” in the top right corner of this website.
- Select the date you wish to attend
- Choose the same ticket type you purchased for your voucher.
You can not upgrade your tickets when redeeming vouchers.
You will need to contact customer support after redeeming your tickets if you would like to upgrade your tickets.
- Make sure to select the same number of tickets for your order that matches the number of presale vouchers purchased.
If you would like to use some of your vouchers for a different day or time, you will simply place a separate order for that date.
- Select the Entry Time you would like
- Enter each of your voucher code(s) as a Discount code on the checkout page
Please note, that customer support is not able to redeem your tickets for you but they can assist with answering any questions. WE ARE CURRENTLY EXPERIENCING UNUSUALLY HIGH CONTACT VOLUME. We will respond to you as soon as possible.