Refund Policy

Fear Columbus LLC and Francis Frights LLC

All events held at Fear Columbus either by Francis Frights LLC or a 3rd party entity have a strict no refund policy.  By purchasing a ticket you are agreeing to waive rights to a refund.

You are agreeing to take responsibility for any mistakes or typos during the ticket buying process. All events are held rain or shine. Rainchecks will not be given unless an event is cancelled. If an event is cancelled your tickets can be redeemed for a set future date but refunds will not be given to those unable to make that future date.

Tickets may be transferred or sold to someone else but Francis Frights can not guarantee or verify a ticket’s validity prior to scanning. Please only purchase tickets from a trusted source or directly from our website. 

When purchasing tickets you will be selecting a specific date and time for your arrival. You will only be permitted to enter up to 15 minutes prior or after your selected time.  If your date and time passes without being scanned your tickets will be void and you will forfeit a refund. If you need to reschedule your tickets for a different date or time you may request this via a formal email to info@fearcolumbus.com. We can not guarantee rescheduling your tickets and can also not guarantee a response especially during peak dates. No response is assumed that we can not reschedule your tickets.

We make no guarantees that you will enter the attraction at your scheduled time. The time you select is the time you are scheduled to enter the waiting line to control crowds and reduce our wait times. Please be aware that extended wait times, delays, or technical difficulties are not grounds for refunds or rescheduling. Please make proper scheduling and travel accommodations in the event our operation is running behind schedule or wait times are longer than expected.

By purchasing a ticket you acknowledge that this is a live performance that varies greatly between nights and groups.  We make no guarantees you will have the same experience as other groups. Our acting staff and size varies on a nightly basis as does the overall performance.

You acknowledge that all events hosted at Fear Columbus are self guided and all groups walk at different paces. We can not guarantee the same pacing between groups but will always do our best to provide the best spacing possible based on current attendance. You understand that you are agreeing to continue walking at a steady pace at all times while in the attraction. You understand that you may encounter ushers and other staff members helping to control guest traffic through the attraction. Stopping or walking/running at a pace that effects others groups at any point for any reason will result in immediate removal from the attraction without a refund.

If you have any questions regarding our refund policy please email us at info@fearcolumbus.com.