Refund Policy

Fear Columbus LLC and Francis Frights LLC

All events held at Fear Columbus either by Francis Frights LLC or a 3rd party entity have a strict no refund policy.  By purchasing a ticket you are agreeing to waive rights to a refund.

You are agreeing to take responsibility for any mistakes or typos during the ticket buying process. All events are held rain or shine. Rainchecks will not be given unless an event is cancelled. If an event is cancelled your tickets can be redeemed for a set future date but refunds will not be given to those unable to make that future date.

Tickets may be transferred or sold to someone else but Francis Frights can not guarantee or verify a ticket’s validity prior to scanning. Please only purchase tickets from a trusted source or directly from our website. 

When purchasing tickets you will be selecting a specific date and time for your arrival. You will only be permitted to enter up to 15 minutes prior or after your selected time.  If your date and time passes without being scanned your tickets will be void and you will forfeit a refund. If you need to reschedule your tickets for a different date or time you may request this via a formal email to info@fearcolumbus.com. We can not guarantee rescheduling your tickets and can also not guarantee a response especially during peak dates. No response is assumed that we can not reschedule your tickets.

We make no guarantees that you will enter the attraction at your scheduled time. The time you select is the time you are scheduled to enter the waiting line to control crowds and reduce our wait times. Please be aware that extended wait times, delays, or technical difficulties are not grounds for refunds or rescheduling. Please make proper scheduling and travel accommodations in the event our operation is running behind schedule or wait times are longer than expected.

By purchasing a ticket you acknowledge that this is a live performance that varies greatly between nights and groups.  We make no guarantees you will have the same experience as other groups. Our acting staff and size varies on a nightly basis as does the overall performance.

Your ticket guarantees you entrance to walk through all currently operational portions of the attractions. It does not guarantee any specific spacing between “groups” or any guarantees. You understand that on some nights you could be walking through the attractions with other guests directly ahead and behind you. We make absolutely no guarantees of any group spacing.

You acknowledge that all events hosted at Fear Columbus are self guided and all groups walk at different paces. We can not guarantee the same pacing between groups but will always do our best to provide the best spacing possible based on current attendance. You understand that you are agreeing to continue walking at a steady pace at all times while in the attraction. You understand that you may encounter ushers and other staff members helping to control guest traffic through the attraction. Any actions of other guests that impact your experience is not means for a refund. We will work with you to reschedule your visit if other guests negatively impacted it but we do not offer refunds. Stopping or walking/running at a pace that effects other groups at any point for any reason can result in immediate removal from the attraction without a refund. 

Please reach out to info@FearColumbus.com immediately after leaving if any other guest negatively impacted your experience and we will immediately work with you to reschedule and potentially even on the same night if capacity allows.

If you have any questions regarding our refund policy please email us at info@fearcolumbus.com.