Positions and descriptions
Event Staff
Welcome, Event Staff!
Here, you will find ALL Event Staff Positions and their descriptions. Positions or Descriptions for Special Events will be listed under the Position and marked to signify the Event. This will be updated and changed as needed.
Zone 1: Outdoor Queue
Crypt Keeper
- Oversees Zone 1 and assists staff in this zone
- Assists with training while operational
- Ensures opening and closing checklists are done
- Ensures materials in their zones are stocked (inventory sheet will be provided)
- Provides staff in their zone with breaks
- Works directly with Event Lead whenever issues arise
Materials Needed
- Walkie
Outdoor Directors
- Communicates prohibited items to guests outside of the Security Checkpoint
- Calls and Organizes Time Slot Lines
- Checks guests tickets to ensure they’re there at the correct time on the correct date
- Assists with Ticketing Issues
Materials Needed
- Handheld Mic
- Traffic Wand
- Walkie
Only Outdoor Director 1 gets all of these materials, but extra traffic wands may also be handed out to the other directors if we have them.
Outdoor Security
- Send guests through the security scanners
- Enforces policies (such as bags and safety) with guests.
- There will be a sheet with this protocol displayed on the table for your reference!
Materials Needed
- Security Bins
- Security Wands
- Walkie
Photo Ops
- Takes Photos based Lead’s directions
- How many photos get taken based off ticket sales
- Hand out photo cards and direct them where to get their photos
Materials Needed
- Photo Cards
- Fanny Packs (to store photo cards in)
- Talk Box
Ticket Scanners
- Checks Guests in by scanning their tickets
- Sells Upgrades
- Ensures Guests are entering the correct line
- Ensures waivers are filled out
- Oversees overflow between the Security checkpoint and lines
Materials Needed
- iPad
- Wristbands
Zone 2: Attractions
Crypt Keeper
- Oversees Zone 2 and assists staff in this zone
- Assists with training while operational
- Ensures opening and closing checklists are done
- Ensures materials in their zones are stocked (inventory sheet will be provided)
- Provides staff in their zone with breaks
- Works directly with Event Lead whenever issues arise
Materials Needed
- Walkie Talkie
Indoor Security
- Sits in the security office and monitors the cameras.
- Refers to the protocol sheet (provided in the security room) to solve issues when they arise.
- Notifies the core team if additional help is needed.
Materials Needed
- Walkie (already provided in room)
Indoor Director
- Brings guests inside and places them in chutes
- Timing and pacing is based on Ticket Sales, and how we’re going to pace that night will be relayed to you ahead of opening
- Check wristbands to make sure people are not cutting in line.
- Keep an eye on the gap in the fence outside to make sure people are not sneaking through, especially without a ticket!
Materials Needed
- Traffic Wand
- Walkie (Indoor Director 1 will get the walkie)
First Queue
- Greets Guests
- Manages Immediate Access entry, Fast Pass Entry, and General Admission Entry
- Pace Guests into the attraction
Materials Needed
- Belt Pack
- Stopwatch
Second Queue
- Greets guests at the exit of the First Attraction
- Paces guests into the second attraction
- Uses walkie to call their Keeper when guests want to leave
Materials Needed
- Belt Pack
- Stop Watch
- Walkie (already in room)
Third Queue
- Greets guests at the exit of the Second Attraction
- Paces guests into third attraction
- Uses walkie to call their Keeper when guests want to leave
Materials Needed
- Belt Pack
- Stopwatch
- Walkie (already in room)
Zone 3: Store and Midway
Crypt Keeper
- Oversees Zone 3 and assists staff in this zone
- Assists with training while operational
- Ensures opening and closing checklists are done
- Ensures registers are stocked and working upon arrival
- Ensures materials in their zones are stocked (inventory sheet will be provided)
- Provides staff in their zone with breaks
- Works with team to keep store stocked, neat, and tidy
- Works directly with Event Lead whenever issues arise
Materials Needed
- Walkie Talkie
Midway Director
- Makes time slot announcements
- Assists with crowd control in the midway
- Assists with ticket and waiver issues
- Can assist with ticket scanning in a pinch
Materials Needed
- Handheld Mic
- Traffic Wand
- Walkie
Info Tent
- Help with waivers
- Help with tickets and ticket issues
- Answers guest questions
Materials Needed
- iPad
- Walkie
Cashiers
- Runs their Registers
- Sells Photos and Merch
- Restocks items behind the counter throughout the night
- Keeps the Merch Counter Stocked, Clean, and Tidy
- Changes Printer Paper throughout the night
- Assists guests with lost items according to the protocol
Materials Needed
All materials are already at the merch counter!