Rules and Guidelines
Overview
We aim for transparency and thoroughness in order to foster a positive staff environment. These will be continuously updated to meet our business’ needs as we grow and change! We are always open to suggestions and feedback from you!
For a more in depth and complete overview of the company, you can view the handbook by clicking HERE.
- Honesty: Maintain trust through full transparency and honesty. Any dishonesty may result in disciplinary actions, including termination. Communication is constant among leads and the core team, so avoid bouncing between us to ensure accountability.
- Communication: Communicate appropriately and understand that we may not be available 24/7. For smoother and quicker assistance, email questions and concerns ahead of events to staff@fearcolumbus.com. Use this email for calling off the day of an event or reporting lateness; do not contact us on personal numbers or social media.
- Communication should be respectful at all times. Remember: we are here to help solve the problem!
- Communicate to resolve issues, not in a way that will cause more issues.
- Staff Participation: All staff, including Performance, Event, Creepers, and Leads, must attend the daily staff meeting before opening each night, with no exceptions.
- Ensures everyone is on the same page, allows time for questions and clarity before opening.
- Pump Up Circle: While not required to participate, all staff must be present in the room to support and cheer each other on, fostering team spirit.
- Attraction Walkthroughs: At this time, we do not allow staff to walk through the attractions while we are operational.
- This is because we expect our staff to be present in their scenes, not leaving their scenes empty and teammates picking up the slack so they can go through.
- Until we are able to allow everyone to walk through while we’re operational, this policy is in place and is firm.
- In order to allowed everyone the chance to walk through, we need to rely on our staff to give us close to full availability.
- We do put together special events for staff to walk through while not operational.
Respect Your Position: Every position matters—whether it’s a staff role or acting assignment. Your position doesn’t reflect your talent, and roles are never used as punishment. Flexibility is key: while we consider preferences, assignments may change based on nightly needs. Stay in your assigned position unless cleared otherwise, and always inform a Performance Lead, Creeper, or use a walkie before stepping away. If leaving for the night, notify someone to prevent unnecessary search efforts. Embrace each role, stay positive, and remember—every position contributes to the success of the show.
- Dress Code
- Performance: All black with no visible logos. T-shirts or tank tops are allowed for hot nights. Pants should be long or capris; no shorts. Close toes shoes are required and not optional. You will be sent home to change or for the night if you are out of dress code.
- Event Cast: Casual, clean street clothes with no inappropriate language or graphics. A provided shirt and lanyard are to be worn upon arrival.
Drinks and Snacks: To keep you healthy and performing at your best, only water and sports drinks (like gatorade or powerade) are allowed during your shift. Sugary drinks (soda, energy drinks, coffee, etc.) are prohibited and will be discarded. We provide water and Liquid IV to keep you fueled.
Snacks are permitted, but please leave no trace in your position. If messes or wrappers are found, this privilege may be revoked. Choose nourishing options when brining your own. We also provide healthy snacks for you here every night.
- Breaks: These will be given periodically by Creepers or Keepers on operational nights.
- Short Nights: 10 minute break with optional extra bathroom breaks as needed.
- Long Nights: 15 minute break with optional extra bathroom breaks as needed.
- Break Time: If you refuse your break during your time, you will not get another opportunity for one.
- Stopwatches: These will be provided to you during your break. Once they go off, it’s time to head back!
- Patience: Please be mindful that your Creepers and Keepers are dealing with many people (staff and guests). Be kind and understanding! If you need to leave your scene, just walkie us.
- Smoke Breaks: smoking is strictly prohibited from the time you clock in to the time you clock out (including on your breaks). Vaping is fine in the staff lounge on your break, but never in your positions.
- No Electronics: No cell phones, electronics, or Air Pods are allowed in the attractions or during positions. Store them in lockers before entering. Feel free to use them in the cast lounge during breaks. Provide our business number, (614) 233-1552, for emergency contacts. Any phones or electronics seen in attractions will be immediately confiscated and returned at the end of the night without warnings.
- Injury or Illness: Alert someone immediately if hurt.
- Fill out incident report and possible declination of medical treatment forms, regardless of injury size, for accurate records and proper care.
- Alert Lead, Creeper, Keeper, or Staff Coordinator before leaving!
- Reliable transportation needed; no sitting in cast lounge all night.
- First Aid stations available in various locations; use them when needed and report low or out-of-stock items.
- We allow 15 minutes to hang out in the staff lounge before either going home or going back into scene.
- Hygiene: First and foremost, please make sure you’re showering. Wear deodorant. We have spray deodorant available to you in the bathrooms and changing rooms and will not hesitate to spray you down if we walk through your scene and smell you.
- Be Respectful of Your Surroundings and Yourselves: This is a physical job, but prioritize well-being over pushing limits. Constant injuries indicate a problem.
- Set Preservation: Respect the sets; time, money, blood, sweat, and tears went into them. Be gentle to avoid breaking props or sets. Clean up after yourself; keep the cast lounge tidy.
- Set Etiquette: Avoid banging on walls, speaker scare buttons, or breaking anything. No holes or damages should exist at the end of the night. Do not tamper with lighting, sound, or music.
- Staff Areas: Pick up after yourselves and make sure all staff areas are clean. All materials and supplies you need to make this happen are available to you in these areas! Please see instructions posted in each area on how to keep them clean!
- Relationships: They happen, but keep them consensual and professional.
- Expressing interest is fine, but respect boundaries. Persistent pursuit leading to harassment results in termination.
- If a breakup occurs, maintain professionalism at work. If issues arise, employment may be affected.
- Be mindful of staff age differences; inappropriate pursuits are not tolerated.
- Take Care of Each Other: Support fellow cast members in distress both inside and outside attractions. Treat each other respectfully, communicate openly, and resolve issues directly. Avoid gossip and negative energy. If someone is hurt, provide help, but avoid swarming; one or two people can assist. Zero tolerance for harassment, inappropriate behavior, or sexual misconduct.